Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides and comparisons about betting sites outside the GAMSTOP scheme. We do not run any of the bookmakers we cover, so we cannot access your betting account.

What we can help with

Writing to us is the right step if your question is about something published on this site. Typical reasons include:

• Corrections: an offer, term or explanation that looks out of date or wrong. Bonus terms change often, so reader reports are useful. Please tell us the page and what you saw.
• Questions about our guides: for example how wagering requirements, minimum qualifying odds or withdrawal checks are explained.
• Feedback and topic suggestions: markets, bet types or payment questions you would like covered.
• Editorial or partnership enquiries: please say who you represent and what you propose. Commercial relationships do not decide how options are ranked, and commission does not buy position.

What we cannot do

We cannot resolve disputes with a bookmaker, release a delayed withdrawal, reopen a closed account or confirm what an operator will do in your case. We also cannot recommend that anyone gamble to recover losses, and we do not present betting as a source of income.

Where to go for a problem with a betting site

1. Contact the bookmaker's customer support first, in writing, so you have a record. Include your username, dates, amounts and screenshots.
2. Use the operator's formal complaints procedure if support does not resolve it. Check its terms for time limits.
3. Keep copies of your identity verification and source-of-funds correspondence, since withdrawal disputes often turn on these.
4. Check which licence the operator holds and which dispute route, if any, that licence offers. Accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them, and protections differ for overseas-licensed sites.

Our guide to trusted non GamStop casinos in the UK explains how we look at licensing and complaint routes in more depth.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, support is available. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, along with online chat. You can also register with GAMSTOP to self-exclude from UK-licensed sites, set deposit and loss limits with operators, or use gambling blocking software on your devices. If you are worried about someone else, you are welcome to mention it in your message and we will point you to suitable organisations. We will not judge you for asking.

Writing to us: what to include

• The page address or title you are asking about.
• The bookmaker or offer involved, if any, and the date you viewed it.
• A short description of the issue or question.
• Whether you would like a reply by email.

Please never send passwords, full card numbers or identity documents. We will not ask for them.

What happens next

Messages are read by a person rather than answered by an automated script. We do not publish a guaranteed response time, but we aim to reply to genuine enquiries promptly and to check any reported factual error against the operator's current published terms. Where a correction is confirmed, we update the page. Our offer details come from operator advertising, so always read the full terms on the bookmaker's own site before depositing. Only adults aged 18 or over should gamble.